Do I Need To Pay Sales Tax or Can I Be Tax Exempt?
EventStable collects sales tax in many states, and it's added automatically at checkout. If you're a tax-exempt organization or buying for resale, send us your certificate and we'll remove sales tax from your orders going forward. The fastest way is to chat with us — you can upload your certificate right in the chat window.
At EventStable, we are required to collect sales tax in many states. If your order is subject to sales tax, it will automatically be added at checkout. If you're a tax-exempt organization or purchasing for resale, you can have sales tax removed from your orders going forward by sending us a valid exemption or resale certificate.
Sales Tax for Business Purchases
- If you are making a purchase for your business and sales tax was not collected, your state may require you to file and pay use tax directly.
- Always check with your state tax authority for compliance requirements.
The Fastest Way: Upload It In Chat
- Start a chat. Click the chat button in the corner of any page and tell us you'd like to set up tax exemption.
- Share a few details. We'll ask for your email, your name, your organization, the type of exemption (resale, nonprofit, or government), and the state your certificate applies to.
- Attach your certificate. Click the paperclip icon in the chat and upload it — PDF or a clear photo (JPG/PNG), up to 10MB.
- We review it. A member of our team checks your certificate, typically within one business day.
- Watch for your approval email. We'll email you as soon as your account is set up as tax exempt.
💡 You don't need to create an account first. If you don't already have one, we'll create it for you as part of this process — no separate signup step.
Prefer To Send It By Email?
That works too. Use our Contact Form with the subject line "Request for Sales Tax Exemption" and attach a scanned copy of your valid certificate. A team member will either add it to your account for you, or send you a secure upload link so you can submit it directly. Either way, you'll get the same approval email when it's done.
Important: If the email you're writing from differs from your account email, please tell us which account it belongs to.
⚠️ After You're Approved: Sign In At Checkout
This is the step people miss most often.
- Your exemption lives on your account — log in before you check out. Guest checkout still charges tax.
- Your exemption applies to orders shipping to the state(s) listed on your certificate.
- If your certificate expires, send us a current one.
⚠️ Already Placed Your Order but Need a Tax Refund?
If you've already placed your order and need to have the sales tax refunded due to tax-exempt status:
- Use our Contact Form to submit your request.
- Upload a scanned copy of your valid tax exemption certificate or resale certificate.
- Once verified, we will refund the sales tax to your original payment method.
💡 Tip: To avoid future charges, make sure you're signed in with your tax-exempt account before placing your next order!
Need Help?
If you have questions about sales tax or need help submitting your exemption documents, please contact our customer service team. We're happy to assist you!
Thank you for choosing EventStable!
