How To Receive Your EventStable Order

Receiving large event equipment like tables, chairs, and other bulky items is a bit more complex than standard deliveries. Since most of our products ship via freight carriers, your order will arrive on a pallet and be delivered by a semi-truck. If this is your first freight delivery, don’t worry—this guide will walk you through the process to ensure everything goes smoothly!

Before Your Delivery

• Check the Delivery Date: Once your order ships, you’ll receive a shipment email with tracking information. This will allow you to track your shipment, check the estimated delivery date, and contact the freight carrier to set up a delivery appointment if needed. 

• Ensure Someone Is Available:

  • Someone must be on-site to sign for the shipment when it arrives. Most deliveries occur during normal business hours.
  • If you might be unavailable, call the freight carrier in advance to arrange a delivery time.

• Verify Shipping Information:
  • Double-check your order confirmation to make sure the shipping address is correct.
  • If you need to change the delivery address, contact us immediately.

• Changing Delivery Plans

  • If you plan to be away for an extended period, please let us know so we can hold your shipment until your return.
  • Need to change the delivery address? Notify us immediately to avoid additional fees.

  📦 If the shipping address is changed after pickup, a reconsignment fee will apply, billed to the customer.

Signing for Your Freight Shipment

1. Be Prepared for Curbside Delivery:

   • Freight carriers deliver to the nearest point the truck can reach but will not bring the shipment inside.
   • For residential or limited-access locations, the driver will deliver to the curb or driveway entrance.

2. Oversized Items & Lift-Gate Limitations:

   • Even with lift-gate service, some oversized items (like 8-foot tables) may not fit on the lift-gate and will need to be offloaded by hand or with a forklift.
   • If you need help unloading large items, contact our customer service team to make special arrangements.

3. Inspect Your Shipment Before Signing:

   • Politely ask the driver to wait while you inspect the shipment. If the driver refuses, note it on the delivery receipt.
   • Look for damage to pallets, boxes, or packaging. Even if everything looks intact, concealed damage can occur.
   • Note any damage or shortages clearly on the delivery receipt. This is critical for filing a freight claim and receiving replacements.

Inspecting Your Shipment

1. Check for Visible Damage:

   • Look for broken pallets, torn boxes, or any signs of rough handling.
   • If anything looks off, write it down on the delivery receipt. The more details you provide, the easier it will be to process a claim.

2. Unpack and Verify Your Items:

   • Count all items to make sure your order is complete.
   • Double-check that the color, model, and quantity are correct.
   • Inspect each item for damage.

3. Take Photos of Any Damage:

   • If you find any damage, take clear photos of the items and their packaging.
   • Keep all damaged items in their original packaging.

4. Report Issues Immediately:

   • Submit a Claim Request on our website within 24 hours of delivery if you discover damage, shortages, or incorrect items.
   • The sooner you report the issue, the faster we can resolve it and send replacements.

Unpacking Your Order

• As you unpack, check that all parts are included, especially for items like carts or dollies (look for nuts, bolts, and hardware).
• Once everything is confirmed, feel free to dispose of the shipping materials and enjoy your new event equipment—maybe even relax in one of your new chairs!

Need Help?

If you need assistance at any point during the delivery process, our customer service team is here to help:

• Call us for immediate support.
• Use live chat on our website for quick answers.

Following these steps ensures the fastest resolution if anything goes wrong.

Thank you for choosing EventStable!