What Do I Do If My Order Arrives Damaged?

We know how disappointing it is to wait for your new chairs and tables, only to see forklift punctures or shredded boxes when they arrive. Unfortunately, shipping damage can happen—but don’t worry! We’re here to help you resolve it quickly.

Quick Steps to Handle Damaged Orders (TL;DR):

1. Inspect your shipment immediately.
2. Note any visible damage on the delivery paperwork.
3. Unpack and inspect everything as soon as possible.
4. Take clear photos of any damage.
5. File a claim within 24 hours using our Claims Form.

Do Not Refuse Delivery

If you notice damage, do not refuse the shipment. Most shipping damage affects just a few items—not the entire order.

• Sign for the delivery and clearly note any damage on the driver’s paperwork.
• If no signature is required (due to contactless delivery), proceed with inspection and follow the steps below.

Visible Damage at Delivery

• Inspect the shipment upon arrival.
• If you see visible damage, write detailed notes on the delivery paperwork (e.g., “2 boxes torn, possible product damage”).
• This step is critical for us to file a freight claim on your behalf.

Inspect for Concealed Damage

• Unpack and check all items as soon as possible.
• Even if the boxes look fine, there could be hidden damage.
• Most carriers allow only 24 hours to report damage, so it’s important to act fast.

Take Photos of the Damage

• Snap clear photos of any damaged products and packaging.
• Photos are required for us to file a damage claim with the carrier.

Submit a Damage Claim

We’ve made filing a claim quick and easy:

1. Fill out our Claims Form.
2. Upload your photos of the damage.
3. Our team will handle the rest and work with the carrier to resolve the issue.

Need Help?

If you have any questions or need assistance, our customer service team is ready to help you through the process.

We’re committed to making this right and getting you the products you need!