--- title: What Do I Do If My Shipment Arrives With Missing Items? description: Missing items from your EventStable order? Check your tracking info and contact us within 24 hours for fast support and replacement of missing products. --- [Free Shipping on Bulk Orders](https://www.eventstable.com/free_shipping_deals)  [Track My Order](https://www.eventstable.com/sales/guest/form) | [866-360-4642](tel:+18663604642) [![EventStable](https://www.eventstable.com/static/frontend/EventStable/eventstable/en_US/images/logo.svg "EventStable")](https://www.eventstable.com/) - [Shop](https://www.eventstable.com/) - [Sale](https://www.eventstable.com/sale-and-clearance?am_on_sale=1) - [Get a Quote](https://www.eventstable.com/quotation/quote) [My Account](https://www.eventstable.com/customer/account/) [Skip to content](https://help.eventstable.com/help/what-do-i-do-if-my-shipment-arrives-with-missing-items#main-content) English Show submenu for translations [More support](https://help.eventstable.com/help/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.eventstable.com/help/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [EventStable Help](https://help.eventstable.com/help?hsLang=en) 2. [Shipping](https://help.eventstable.com/help/shipping?hsLang=en) # What Do I Do If My Shipment Arrives With Missing Items? ## If your EventStable order arrives with missing items, check your tracking details and packing slip. For missing pallets or small item shortages, contact us within 24 hours for a quick resolution. Ordered 100 chairs but only received 99? Don’t worry—we’re here to help! Missing items can happen for a couple of common reasons: 1. **The freight carrier lost a pallet.** 2. **We made a packing mistake.** --- ### **Missing a Pallet?** If a large portion of your order is missing, it’s often due to a **missing pallet** in transit. 📍 **Don’t panic!** Large orders or split shipments may arrive in **multiple deliveries**, especially if items ship from different warehouses. **What to Do:** - **Check your tracking information** for multiple shipments. - **Compare your packing slip** with your order details. - If it’s clear that something is missing, **contact us immediately** so we can track it down. --- ### **Missing a Few Items?** Even with advanced warehouse systems, rare counting errors can happen. **What to Do:** - **Inspect your entire shipment** as soon as it arrives. - If any items are missing, **contact us within 24 hours** so we can quickly send replacements. 📷 **Reminder:** We take **photos of all palletized shipments** before they leave our warehouse. This helps us verify what was shipped and determine if we need to file a claim with the carrier. --- ### **Need Help?** Our customer service team is ready to resolve any issues and get your missing items to you as quickly as possible. 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