What Do I Do If My Shipment Arrives With Missing Items?
If your EventStable order arrives with missing items, check your tracking details and packing slip. For missing pallets or small item shortages, contact us within 24 hours for a quick resolution.
Ordered 100 chairs but only received 99? Don’t worry—we’re here to help!
Missing items can happen for a couple of common reasons:
- The freight carrier lost a pallet.
- We made a packing mistake.
Missing a Pallet?
If a large portion of your order is missing, it’s often due to a missing pallet in transit.
📍 Don’t panic! Large orders or split shipments may arrive in multiple deliveries, especially if items ship from different warehouses.
What to Do:
- Check your tracking information for multiple shipments.
- Compare your packing slip with your order details.
- If it’s clear that something is missing, contact us immediately so we can track it down.
Missing a Few Items?
Even with advanced warehouse systems, rare counting errors can happen.
What to Do:
- Inspect your entire shipment as soon as it arrives.
- If any items are missing, contact us within 24 hours so we can quickly send replacements.
📷 Reminder: We take photos of all palletized shipments before they leave our warehouse. This helps us verify what was shipped and determine if we need to file a claim with the carrier.
Need Help?
Our customer service team is ready to resolve any issues and get your missing items to you as quickly as possible.
Thank you for choosing EventStable—we appreciate your business!
