What Is Your Return Policy?
EventStable accepts returns on new, unused products in original packaging within the allowed window of delivery. Restocking fees apply (25% for bulk items, 15% for accessories), and return shipping costs are deducted from refunds. Custom and closeout items are non-returnable.
We understand that sometimes things don’t work out as planned, and we’re happy to help make the return process as smooth as possible.
Return Eligibility
- Items stocked in EventStable's warehouses may be returned new, unused, and in their original packaging within 90 days of delivery.
Items that ship directly from the manufacturer are subject to that manufacturer's return policy, which may include a shorter return window and a different restocking fee. The applicable policy is shown in the Shipping & Returns tab on each product page. Contact us before ordering if you need to confirm which policy applies to a product. - Products must be in resalable condition to qualify for a return.
- Used products or items not in original packaging cannot be returned.
Restocking Fees
Due to the bulky nature of our products, a restocking fee will apply to returned items:
25% Restocking Fee:
- Folding chairs
- Stacking chairs
- Tables
- Flooring & staging
- Dollies & carts
- Furniture, tents, fencing, storage solutions, outdoor products
- Pipe & drape hardware (Note: Drapes are non-returnable)
15% Restocking Fee:
- Accessory items
- Linens
- Umbrellas
- Folding bar stools
Non-Returnable Items
- Closeout products
- Customized goods
- Drape orders
- Special orders
Return Shipping
- Return shipping costs are the customer’s responsibility.
- Shipping charges will be deducted from your refund once the return is processed.
Need Help with a Return?
If you have questions about returning a product, our customer service team is here to help. Contact us for assistance with your return.
Thank you for choosing EventStable!
