--- title: Common Shipping Issues and How We Address Them description: Worried about shipping issues? EventStable resolves common problems like delays, damage, and high shipping costs with fast support, tracking updates, and custom freight quotes. --- [Free Shipping on Bulk Orders](https://www.eventstable.com/free_shipping_deals)  [Track My Order](https://www.eventstable.com/sales/guest/form) | [866-360-4642](tel:+18663604642) [![EventStable](https://www.eventstable.com/static/frontend/EventStable/eventstable/en_US/images/logo.svg "EventStable")](https://www.eventstable.com/) - [Shop](https://www.eventstable.com/) - [Sale](https://www.eventstable.com/sale-and-clearance?am_on_sale=1) - [Get a Quote](https://www.eventstable.com/quotation/quote) [My Account](https://www.eventstable.com/customer/account/) [Skip to content](https://help.eventstable.com/help/common-shipping-issues-and-how-we-address-them#main-content) English Show submenu for translations [More support](https://help.eventstable.com/help/kb-tickets/new?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://help.eventstable.com/help/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [EventStable Help](https://help.eventstable.com/help?hsLang=en) 2. [Shipping](https://help.eventstable.com/help/shipping?hsLang=en) # Common Shipping Issues and How We Address Them ## EventStable proactively addresses common shipping issues like delays, damaged or missing items, high shipping costs, and freight delivery challenges. We offer solutions like tracking updates, quick claims processing, and custom freight quotes to ensure your order arrives safely and on time. At EventStable, we know how crucial it is for your order to arrive on time and in perfect condition—especially when you're preparing for an important event. While we take every measure to ensure a smooth delivery, shipping large and bulky products can present unique challenges. Here’s how we proactively handle common shipping issues and how you can help ensure a seamless delivery experience. --- ### **1. Delayed Shipments** **Why It Happens:** - Carrier delays due to **weather**, **holidays**, or **logistical issues**. - Processing delays for **large orders** or **custom products**. **How We Help:** - We work with trusted **freight carriers** and provide **tracking updates** once your order ships. - Need your items by a specific date? Contact us for an [**Expedited Shipping Quote**](https://www.eventstable.com/contact-us) or explore **guaranteed delivery** options. 💡 **Tip:** For important deadlines, we strongly recommend ordering **early** to allow for handling and transit time. Learn more: [**How Long Will It Take for My Order to Arrive?**](https://help.eventstable.com/help/how-long-will-it-take-for-my-order-to-arrive?hsLang=en) --- ### **2. Damaged Shipments** **Why It Happens:** - Damage during transit, especially with large items like **tables** and **chairs**. - Improper stacking or unsecured freight on behalf of the freight carrier. **How We Help:** - We use **secure packaging** and **reinforced pallets** to minimize damage risks. - If your order arrives damaged, **note the damage** on the delivery receipt and file a claim using our [**Damage Claim Form**](https://www.eventstable.com/claims). - We prioritize **quick replacements** for damaged items. 💡 **Tip:** Always **inspect your shipment** upon delivery and take **photos** of any visible damage. Learn more: [**What to Do If Your Order Arrives Damaged**](https://help.eventstable.com/help/what-do-i-do-if-my-order-arrives-damaged?hsLang=en) | [**How to Receive Your EventStable Order**](https://help.eventstable.com/help/how-to-receive-your-eventstable-order?hsLang=en) --- ### **3. Missing Items or Shipments** **Why It Happens:** - Large orders may ship in **multiple shipments** from different warehouses. - Occasional **packing errors** or freight misplacement. **How We Help:** - We provide **tracking numbers** for all shipments. - If something is missing, contact us within **24 hours**, and we’ll investigate and resolve the issue. 💡 **Tip:** Review your **packing slip** and tracking information to ensure all items have been delivered. Learn more: [**What to Do If My Shipment Arrives with Missing Items**](https://help.eventstable.com/help/what-do-i-do-if-my-shipment-arrives-with-missing-items?hsLang=en) --- ### **4. Freight Delivery Challenges** **Why It Happens:** - Deliveries to **residential** or **limited access** locations. - Oversized items (like **8 ft. tables**) may not fit on standard **liftgates**. **How We Help:** - We **don’t charge extra** for residential or limited access deliveries. - For oversized items, we recommend having a **forklift** or extra help on hand. - Need assistance? Contact us to explore **white glove service** or special delivery options. 💡 **Tip:** Add a note during checkout if you need a **call before delivery** or have special delivery instructions. Learn more: [**Freight Shipping**](https://help.eventstable.com/help/freight-shipping?hsLang=en) | [**How to Receive Your EventStable Order**](https://help.eventstable.com/help/how-to-receive-your-eventstable-order?hsLang=en) --- ### **5. Unexpected Shipping Costs** **Why It Happens:** - Adding a non-qualifying item to your cart may trigger shipping charges. - Freight shipping can be costly for small or split orders. **How We Help:** - We offer **free shipping** on many bulk orders (e.g., **50+ chairs**, **10+ tables**, or **$5,000+ orders**). - If your shipping cost seems high, contact us for a [**Custom Freight Quote**](https://www.eventstable.com/contact-us)—we can often offer better rates or even **free shipping**. 💡 **Tip:** Review our [**Volume Discounts & Quantity Pricing**](https://help.eventstable.com/help/volume-discounts-quantity-pricing?hsLang=en) and **Free Shipping Information** to maximize savings. Learn more: **Why Is Shipping So Expensive?** | [**How Much Does Shipping Cost?**](https://www.eventstable.com/free_shipping_deals) --- ### **6. Incorrect Orders** **Why It Happens:** - Errors in order entry or miscommunication on custom orders. **How We Help:** - We double-check every order and send a **confirmation email** for you to review. - If anything looks off, contact us right away—we’ll work quickly to resolve it. 💡 **Tip:** Always double-check your **order confirmation** and shipping details. --- ### **Need Help with a Shipping Issue?** If something doesn’t seem right with your shipment, our **customer service team** is here to help. Contact us for quick resolutions and personalized assistance. 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