Common Shipping Issues and How We Address Them
EventStable proactively addresses common shipping issues like delays, damaged or missing items, high shipping costs, and freight delivery challenges. We offer solutions like tracking updates, quick claims processing, and custom freight quotes to ensure your order arrives safely and on time.
At EventStable, we know how crucial it is for your order to arrive on time and in perfect condition—especially when you're preparing for an important event. While we take every measure to ensure a smooth delivery, shipping large and bulky products can present unique challenges. Here’s how we proactively handle common shipping issues and how you can help ensure a seamless delivery experience.
1. Delayed Shipments
Why It Happens:
- Carrier delays due to weather, holidays, or logistical issues.
- Processing delays for large orders or custom products.
How We Help:
- We work with trusted freight carriers and provide tracking updates once your order ships.
- Need your items by a specific date? Contact us for an Expedited Shipping Quote or explore guaranteed delivery options.
💡 Tip: For important deadlines, we strongly recommend ordering early to allow for handling and transit time.
Learn more: How Long Will It Take for My Order to Arrive?
2. Damaged Shipments
Why It Happens:
- Damage during transit, especially with large items like tables and chairs.
- Improper stacking or unsecured freight on behalf of the freight carrier.
How We Help:
- We use secure packaging and reinforced pallets to minimize damage risks.
- If your order arrives damaged, note the damage on the delivery receipt and file a claim using our Damage Claim Form.
- We prioritize quick replacements for damaged items.
💡 Tip: Always inspect your shipment upon delivery and take photos of any visible damage.
Learn more: What to Do If Your Order Arrives Damaged | How to Receive Your EventStable Order
3. Missing Items or Shipments
Why It Happens:
- Large orders may ship in multiple shipments from different warehouses.
- Occasional packing errors or freight misplacement.
How We Help:
- We provide tracking numbers for all shipments.
- If something is missing, contact us within 24 hours, and we’ll investigate and resolve the issue.
💡 Tip: Review your packing slip and tracking information to ensure all items have been delivered.
Learn more: What to Do If My Shipment Arrives with Missing Items
4. Freight Delivery Challenges
Why It Happens:
- Deliveries to residential or limited access locations.
- Oversized items (like 8 ft. tables) may not fit on standard liftgates.
How We Help:
- We don’t charge extra for residential or limited access deliveries.
- For oversized items, we recommend having a forklift or extra help on hand.
- Need assistance? Contact us to explore white glove service or special delivery options.
💡 Tip: Add a note during checkout if you need a call before delivery or have special delivery instructions.
Learn more: Freight Shipping | How to Receive Your EventStable Order
5. Unexpected Shipping Costs
Why It Happens:
- Adding a non-qualifying item to your cart may trigger shipping charges.
- Freight shipping can be costly for small or split orders.
How We Help:
- We offer free shipping on many bulk orders (e.g., 50+ chairs, 10+ tables, or $5,000+ orders).
- If your shipping cost seems high, contact us for a Custom Freight Quote—we can often offer better rates or even free shipping.
💡 Tip: Review our Volume Discounts & Quantity Pricing and Free Shipping Information to maximize savings.
Learn more: Why Is Shipping So Expensive? | How Much Does Shipping Cost?
6. Incorrect Orders
Why It Happens:
- Errors in order entry or miscommunication on custom orders.
How We Help:
- We double-check every order and send a confirmation email for you to review.
- If anything looks off, contact us right away—we’ll work quickly to resolve it.
💡 Tip: Always double-check your order confirmation and shipping details.
Need Help with a Shipping Issue?
If something doesn’t seem right with your shipment, our customer service team is here to help. Contact us for quick resolutions and personalized assistance.
Thank you for trusting EventStable to deliver quality products for your events!
